Case Study

Managed Service Provider + End-User Support

A 70 year old parking facility company needed to find a new Managed Service Provider that would provide visibility and value to operate the edge of their network as well as provide End-User support, turning to ALINED for a solution.

The ALINED solution provided a hybrid model of on-premise and remote 24x7x365 Global Service Desk, NOC and SOC support, giving the client more visibility into the day-to-day operations, providing value by making technology and process recommendations, and reducing cost of support and licensing.